Reduce IT operations event noise and false alarms by up to 90%
IT operations management is the process of managing the provisioning, capacity, performance, and availability of an organization’s IT infrastructure including on-premises data centers, private cloud deployments, and public cloud resources.
Gartner IT Operations Management 2020: Shift to Succeed
This Gartner research explores the shift I&O leaders must make to align their IT Operations Management practice with digital business priorities.
Today’s new digital business systems rely heavily on multi-source IT infrastructure and other technology services including any combination of on-premises data centers, private cloud deployments, and public cloud resources. IT operations management empowers IT organizations to:
Ensure the performance and availability of digital services
Optimize cost and align risk decisions with business needs
Efficiently run and manage business-dependent technology
Respond to problems fast and recommend improvements
When an application has performance issues or a customer has a bad experience with an application, IT operations is often the first to get a call about the problem. IT operations teams need to understand application performance and simulate user experience in the context of the IT infrastructure to:
Pinpoint the source of the problem, from infrastructure to code to resource availability
Understand the broader service impact of an application performance issue
Proactively communicate with IT services, application owners, and development teams