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BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments. 

Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by BMC Helix Innovation Suite, our cloud-native application development platform

BMC Helix provides choice and flexibility for your enterprise

Deliver predictive ITSM across multi-cloud environments


With BMC Helix ITSM you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
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Deliver intelligent, omni-channel self-service experiences

BMC Helix Digital Workplace

With BMC Helix Digital Workplace you get:

  • Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
  • One-click self-service available across all devices
  • Consumer-like service catalog for easy access to products and services
Learn more about BMC Helix Digital Workplace

Get visibility into hardware, software, and service dependencies across environments with cloud-native discovery and dependency mapping

BMC Helix Discovery

With BMC Helix Discovery you can:

  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions
Learn more about BMC Helix Discovery

Extend service management beyond IT to support your lines of business (HR, Facilities, Procurement)

BMC Helix Business Workflows

With BMC Helix Business Workflows you can:

  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences
Explore BMC Helix Business Workflows
“The key driver [for our investment in BMC Helix] is the customer service experience. Reducing errors or saving time is a side benefit.” — Director of Service Management, Education

Configure BMC Helix to suit your needs

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

BMC Helix Platform

Foundation services offered as part of every BMC Helix solution

Getting started with BMC Helix is easy